Privacy Policy

1. Scope and data controller

This policy applies to 9527moto.com, its language versions, service-request workflows, and the administrative dashboard. The data controller is Qilian Motor, operating under the 9527 MOTO brand.

When you continue to LINE, Facebook, Google Maps, or another third-party service, that service's own privacy policy and terms apply.

2. Service workflow data

• The site helps you organize motorcycle, mileage, symptom, request, and preparation details step by step before you continue through official LINE.
• Workflow answers normally remain in your browser and are not written to the site's operational analytics database.
• Photos and videos selected in the workflow are not uploaded to or stored by this website. You decide whether to send them in LINE.
• The site does not provide online bookings, orders, shopping carts, payments, payment processing, or electronic invoicing.

3. Data that may be processed

• Usage data: page path, visit time, language, device category, screen width, time zone, online status, referral source, and workflow-step events.
• Performance and error data: loading time, Core Web Vitals, resource failures, front-end errors, and offline events.
• Pseudonymous identifiers: browser-generated visitor and session codes used to reduce duplicate counting; these are not names or government identifiers.
• Security and administration records: login outcomes, settings changes, exports, alert handling, LINE binding status, and notification delivery results.
• Infrastructure may temporarily process IP address and browser information for abuse prevention, rate limiting, and security. Raw IP addresses are not stored in the site's operational analytics database.

4. Purposes of processing

• Measure visits, workflow completion, and official LINE handoff performance.
• Improve mobile performance, usability, translations, and workflow design.
• Detect database, tracking API, performance, or front-end failures and notify administrators.
• Protect the administration area and prevent unauthorized access, abuse, and duplicate events.
• Respond to requests to access, correct, or delete identifiable data.

5. Cookies and local storage

The site may use cookies or browser local storage for language preference, workflow drafts, pseudonymous session codes, and queued analytics events. They are not used for third-party advertising tracking.

Clearing site data may reset your draft, language preference, and pseudonymous identifiers.

6. Service providers

The site may use Vercel for hosting, Supabase for database and authentication, LINE Messaging API for notifications and official-account interaction, and links to Facebook and Google Maps. Providers may process necessary technical data in the locations where they operate.

We do not sell personal data. Data is used or disclosed only as needed to provide the service, maintain security, or comply with applicable requirements.

7. Retention and security

Records are retained for a reasonable period based on analytics, troubleshooting, security, and legal needs. Expired binding codes, webhook events, and notification history are periodically cleaned according to system settings.

We use access controls, server-side credentials, encrypted connections, login rate limits, event deduplication, and audit logs. No internet service can guarantee absolute security.

8. Your choices and contact

You may request access, correction, restriction, or deletion of identifiable personal data. We may verify your identity and relationship to the data before acting on a request.

Contact Qilian Motor through official LINE or telephone. Data held only in your browser can be removed by clearing cookies, local storage, or site data.

9. Minors and updates

The site is not directed primarily to children. Minors should use it with the assistance of a parent or legal guardian.

We may update this policy when features, providers, or applicable requirements change. The latest date will be shown on this page.